Hiring a contractor–especially when you have to do it from afar–can be a shot in the dark at times. I live in California but my house is in Arlington. Asked around with local plumbers and James was recommended. Like his style. Direct, to the point and backs everything up with very detailed photos and a very detailed invoice. There was no gray areas on what he did. He stuck to his word on everything from showing up when he said he would to follow up to price.